Cafezee 3.9 admin@cafezee.com

Chat History

   Description   

 

 

Purpose:

Allows viewing of the chat history that happened between the server and clients using the Send Message screen.

Description:

The chat sessions are grouped by Chat Date and later on cabin names as shown in the Screen shot. The chat sessions are numbered from 1 depending on there closing order. So to view the chat history for the first session on a date, select the date of the session and click on the Cabin on which the client session was running, and select the first child node under the Cabin.

Use this screen to verify any issues that the staff chatted with the clients and the customer not agreeing to that or use this also to monitor the staff's behavior with the clients while chatting.

Notes:

  • The chat history text cannot be edited.

How to access:

View -> Chat History

example